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This Website and Service Disclaimer applies to the website operated by Alliance Cargo Express, Inc., including all pages, service descriptions, quotations, calculators, tracking tools, forms, downloadable materials, articles, images, communications, and other content made available through acecargo.us and any related ACE-operated online platform.
By accessing or using this website, submitting a quotation request, creating an account, or using any online feature, you acknowledge that you have read and understood this Disclaimer.
The information presented on this website is provided for general informational, marketing, and preliminary planning purposes.
Website content does not constitute:
A binding service commitment exists only after ACE receives complete shipment information, confirms cargo acceptance and service availability, and issues or accepts the applicable written quotation, booking confirmation, transportation document, or other written agreement.
Alliance Cargo Express, Inc. provides and coordinates international air-freight forwarding, export transportation, cargo handling, airport-transfer, documentation-support, warehousing-related, screening-related, and other logistics services.
The legal and operational role of ACE may vary depending on the particular shipment, service, route, transportation document, and written agreement.
Depending on the service, ACE may act as:
No website description alone determines ACE’s legal status, role, custody, control, or liability for a particular shipment.
Federal transportation law distinguishes among motor carriers, brokers, and freight forwarders based on the actual service provided and the capacity in which the company holds itself out and operates.
ACE operates its own vehicles for designated local cargo movements, including transportation of export cargo between ACE-operated or approved facilities and airline cargo terminals.
Other ground transportation services, including shipper pickup, long-distance transportation, interstate transportation, specialized trucking, or transportation outside ACE’s designated local operating scope, may be arranged through independent motor carriers, brokers, or transportation service providers.
The party actually performing the transportation will depend on the shipment-specific arrangement.
Unless expressly stated in a written booking confirmation:
Nothing in this section eliminates any responsibility that cannot legally be excluded or limited.
ACE may use or coordinate services through third parties, including:
Unless otherwise expressly agreed in writing, such providers are independent contractors and are not employees of ACE.
ACE does not control every operational decision, vehicle, driver, aircraft, terminal, facility, warehouse, customs authority, government agency, airline schedule, technology system, or third-party provider involved in a shipment.
ACE may rely on information, schedules, rates, availability, tracking data, documentation, and operational updates supplied by third parties.
All services described on the website are subject to:
The availability of a service on the website does not mean that ACE or a third-party provider will accept every shipment, commodity, origin, destination, consignee, end user, or transaction.
ACE reserves the right to reject, suspend, reroute, hold, return, or cancel a shipment where reasonably necessary because of safety, security, compliance, documentation, payment, carrier, operational, or regulatory concerns.
All rates, charges, calculators, estimates, and quotations displayed or generated through the website are preliminary unless expressly identified as final and binding in writing by an authorized ACE representative.
Rates may change because of:
An online quotation does not constitute cargo acceptance, space confirmation, a guaranteed rate, or a guarantee that a shipment is legally or operationally transportable.
Final charges may be based on the weight, dimensions, condition, classification, and services determined by the airline, motor carrier, warehouse, screening facility, government authority, or other party actually performing or controlling the applicable service.
All pickup times, airline schedules, departure times, transit times, arrival times, connection times, cut-off times, and delivery estimates are estimates only unless expressly guaranteed in a separate written agreement signed by an authorized ACE representative.
ACE does not guarantee that cargo will:
Schedules and routing may change because of carrier decisions, weather, congestion, security requirements, government action, embargoes, capacity limitations, mechanical issues, labor conditions, documentation problems, inspections, or other circumstances.
Tracking information is provided when available from ACE systems or third-party providers.
Tracking data may be:
ACE does not guarantee continuous, uninterrupted, live, or real-time tracking unless expressly agreed in writing for a particular service.
A lack of tracking information does not necessarily mean that a shipment has stopped moving, and a tracking update does not independently confirm delivery, condition, security, or legal acceptance.
The customer, shipper, exporter, USPPI, consignee, purchaser, cargo owner, and other responsible parties must provide complete, timely, and accurate information, including where applicable:
ACE may rely on information provided by customers and other parties without independently verifying every fact.
The customer is responsible for losses, delays, penalties, rejection, additional charges, or regulatory consequences resulting from incomplete, late, inaccurate, misleading, or omitted information, except to the extent prohibited by applicable law.
Unless ACE expressly agrees in writing to perform a particular packaging, loading, securement, labeling, marking, or inspection service, the shipper remains responsible for ensuring that cargo is properly:
Acceptance of cargo does not necessarily constitute confirmation that the packaging, internal condition, classification, contents, or documentation are adequate or accurate.
ACE may refuse cargo that appears unsafe, damaged, improperly packaged, improperly labeled, leaking, unstable, inaccurately described, or otherwise unsuitable for transportation.
Dangerous goods, hazardous materials, batteries, chemicals, pharmaceuticals, perishables, live animals, high-value cargo, military-related cargo, weapons-related cargo, oversized cargo, temperature-sensitive cargo, and other restricted commodities require prior written review and approval.
Website content concerning specialized cargo does not constitute automatic acceptance or confirmation that ACE is authorized to handle every commodity or transaction.
The shipper remains responsible for accurate identification, classification, packaging, marking, labeling, documentation, licensing, and declaration of dangerous or restricted cargo unless a specific service is separately agreed in writing and performed by a qualified provider.
ACE may rely on third-party dangerous-goods specialists, packaging providers, screening facilities, airlines, or other qualified service providers.
All services are subject to applicable United States and foreign laws, including export controls, economic sanctions, customs laws, security requirements, licensing requirements, denied-party restrictions, end-use restrictions, and carrier regulations.
ACE does not guarantee that any proposed shipment is lawful, licensable, customs-cleared, exportable, importable, or acceptable to a carrier or government authority.
The exporter, USPPI, shipper, consignee, purchaser, end user, and other responsible parties remain responsible for providing accurate information and obtaining required authorizations unless applicable law expressly assigns a particular responsibility to ACE.
ACE may conduct compliance screening, request additional documents, reject a shipment, or suspend services where compliance concerns exist.
Customs brokerage services may be coordinated through appropriately licensed customs brokers.
Unless ACE is expressly identified in writing as the licensed and authorized customs broker for a transaction, website references to customs-clearance support do not mean that ACE is itself performing licensed customs brokerage services.
Customs classifications, valuation, duties, taxes, admissibility, importer-of-record obligations, exporter-of-record obligations, and government decisions remain subject to applicable law and the responsible party’s obligations.
Warehousing, cargo handling, screening, reweighing, remeasurement, labeling, storage, packing, and related services may be performed by:
The actual service provider and facility will depend on the shipment and written arrangement.
Website descriptions do not establish that every facility shown, referenced, or used is owned or operated by ACE.
Long-term storage is not provided unless expressly agreed in writing.
Storage, handling, screening, and facility services are subject to cargo eligibility, facility rules, security requirements, operating hours, space availability, insurance limitations, and applicable facility terms.
Transportation charges do not automatically include all-risk cargo insurance.
Carrier liability, freight-forwarder liability, warehouse liability, and cargo insurance are different forms of protection and may provide substantially different coverage.
ACE strongly recommends that customers obtain cargo insurance appropriate to the full commercial value, commodity, routing, packaging, and risk profile of each shipment.
A declared cargo value does not automatically create cargo insurance or increase ACE’s liability unless ACE expressly confirms the applicable coverage and charge in writing.
Where insurance is requested through ACE, coverage is subject to:
Claims involving loss, theft, shortage, damage, delay, misdelivery, or other cargo-related issues are subject to:
Nothing contained on this website shall be interpreted as determining the legal capacity in which ACE performs services for any particular shipment.
The rights, obligations, defenses, and liabilities applicable to any shipment shall be determined by the actual services performed, the applicable transportation documents, written agreements, and governing law.
To the fullest extent permitted by law, ACE will not be liable solely because of a person’s reliance on:
ACE does not warrant that the website will always be accurate, complete, current, secure, uninterrupted, or error-free.
ACE may modify, remove, correct, suspend, or update website content at any time without notice.
To the fullest extent permitted by applicable law, no website content creates an agreement by ACE to assume liability for indirect, incidental, special, punitive, exemplary, or consequential damages, including:
Any limitation applicable to a particular shipment will be governed by the relevant written agreement and applicable law.
Nothing in this Disclaimer excludes or limits any duty, liability, warranty, right, or remedy that cannot lawfully be excluded or limited.
If any provision is inconsistent with mandatory applicable law, that law will control only to the extent of the inconsistency.
No website statement, employee communication, marketing material, oral statement, social-media post, general email, automated message, or preliminary quotation modifies ACE’s Terms and Conditions of Service or creates a guarantee unless the modification is expressly made in a written agreement signed by an authorized ACE representative.
The website may contain links to airlines, carriers, tracking providers, government agencies, service providers, or other third-party websites.
ACE does not control and is not responsible for the availability, accuracy, security, privacy practices, terms, or content of third-party websites.
The inclusion of a link does not constitute an endorsement or guarantee.
Website text, graphics, branding, photographs, videos, software, documents, and other content are owned by ACE or used with permission, unless otherwise indicated.
No website content may be copied, republished, modified, distributed, or commercially used without prior authorization, except as permitted by law.
This Disclaimer must be read together with:
Where a shipment-specific signed agreement conflicts with this Disclaimer, the shipment-specific agreement will generally control for that shipment, subject to applicable law.
Website use is governed by the laws identified in the ACE Terms of Use or Terms and Conditions of Service, without limiting the application of any mandatory federal transportation law or other nonwaivable legal requirement.
Questions concerning this Disclaimer may be directed to:
Alliance Cargo Express, Inc.
147-24 176th Street
Jamaica, New York 11434
United States
Email: air@acecargo.us
Telephone: +1 347-343-4211
Website: acecargo.us
Alliance Cargo Express, Inc
147-24 176th Street, Queens, New York 11434, United States
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